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this shu uemura eshop is operated and owned by Fusion, shu uemura’s hong kong authorised retailer.
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terms and conditions
ESHOPS.HK TERMS OF SALE

1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which Fusion Limited (company no. 1989463), whose registered office is at Unit 4B, Kenning Industrial Building, 19 Wang Hoi Road, Kowloon Bay, Hong Kong (referred to in these terms and conditions as “we” or “ESHOPS.HK”) supplies products to you. For the avoidance of doubt, when you place an order with ESHOPS.HK, you are entering into a contract with ESHOPS.HK, and not with L’Oreal Hong Kong Limited. L’Oreal Hong Kong Limited will have no liability to you for any matters arising under these terms and conditions.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Language. These terms are only available in English and Chinese. No other languages will apply to these terms. In the event of a discrepancy between the English and Chinese versions, the English version shall prevail.


2. HOW TO CONTACT YOU
2.1 How we may contact you. If we have to contact you we will do so by telephone or writing to you via SMS at the telephone number or email at the email address you provided to us in your order.

2.2 “Writing” includes emails and SMS. When we use the words “writing” or “written” in these terms, this includes emails and SMS.


3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when payment for the goods is made successfully, at which point a contract will come into existence between you and us. Once payment for the goods is made successfully, you would normally be directed to a page indicating payment success and your “Order” page would list your order as “Ordered Items”. Subject to the circumstances set out in clauses 5.1, 6 and 9 below, all orders once successfully made cannot be cancelled, refunded nor exchanged.

3.2 If we cannot accept your order. If we are unable to accept your order, a landing page indicating that the order has not been placed will normally appear in default and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of any credit issue on your credit card, because we have identified an error in the price or description of the product or because we are unable to meet a collection time you have specified.

3.3 Your transaction ID. We will assign a transaction ID to your order and tell you what it is when we receive your order request. It will help us if you can tell us your transaction ID whenever you contact us about your order.

3.4 We only sell to Hong Kong SAR. Our Website is solely for the promotion of our products in Hong Kong SAR.


4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.



5. PROVIDING THE PRODUCTS
5.1 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not collected.

5.2 When you become responsible for the goods. A product will be your responsibility upon order confirmation.

5.3 When you own goods. You own a product once we have received payment in full.

5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes; or

(b) update the product to reflect changes in relevant laws and regulatory requirements.

5.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and in each case the product is not available and we will refund any sums you have paid in advance for the product.


6. YOUR RIGHTS TO END THE CONTRACT
6.1 When you can end your contract with us. You may end your whole contract (i.e. the whole, but not part of an order) with us before you received the products in accordance with this clause. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see Clause 8; and

(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2.

6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the whole contract will end immediately and we will refund you in full for any products which have not been collected and you may also be entitled to compensation. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;

(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available; or

(d) you have a legal right to end the contract because of something we have done wrong.


7. HOW TO END THE CONTRACT WITH US
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by phone or email . Please provide your name, home address, details of your order and your phone number.

7.2 How we will refund you. We will refund you the price you paid in Hong Kong Dollars (HK$) for the products by the method you used for payment, which is via your credit card.

7.3 When your refund will be made. We will make any refunds due to you within 90 days from your order day.


8. IF THERE IS A PROBLEM WITH THE PRODUCT
8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by phone or email..

8.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

8.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you have collected, please contact us in person for arrangement by phone or email.


9. YOUR RIGHTS TO EXCHANGE/RETURN GOODS
9.1 When you can exchange or return products with us. Once you have received the product(s), our return and exchange policy in force from time to time will apply. In order to exercise your right of return i